Where do you ship to?
We ship to almost every country in the world and have customers in over 70 countries. (The only countries we don't currently ship to are: Albania, Algeria, Bosnia and Herzegovina, Colombia, Kosovo, Mexico, Morocco, Pakistan, Slovenia, Tunisia, Vietnam)
Where to you ship from?
All products are shipped by us from our warehouse in Melbourne, Victoria, Australia.
What does shipping cost?
We offer Free Shipping on orders over $99 (Australia only). Shipping is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.
How long does shipping take? What shipping methods do you use?
All orders are shipped via Australia Post. Please allow 2-4 business days for orders to be processed after your purchase is complete.
Domestic Shipping (within the Australia Post):
Standard Shipping (Australia Post First Class and Priority): 5-10 business days
Express Shipping (Australia Post Express Mail): 2-3 business days
International Shipping (varies per country):
First Class International: 3-5 weeks (customs processing times vary)
Priority International: 10-15 business days (customs processing times vary)
Will I be charged additional customs fees or import taxes if I live outside the Australia?
Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.
Can I track my order?
We typically ship orders in 2-4 business days after they are placed. When your order ships, you will receive an email with a Australia Post tracking link. Please allow 24 hours for the link to activate. International customers, once your packages leaves Australia, the tracking links may not update but your package is still on its way. If you have any questions about your order, email firstname.lastname@example.org.